Virtual Assistant is a cloud-based IVR system which routes all customer calls to the right department. It stays available to your customers 24 x 7 and hence caters to the needs of the customers even after office hours. It reduces infrastructure costs by hosting everything in the cloud which makes the system easier to maintain and more economical. It helps improve process quality through better training systems facilitated by call tracking and recording features. The user can pull responses / enquiry being made by the relevant customer on a Toll-free / VMN or PRI.